Frequently Asked Questions:

What neighborhood are you located in?
One of the city's hottest new areas, Greenpoint has a major presence in the Brooklyn renaissance. Greenpoint's unique mixture of peace and quiet, flourishing new restaurants, cafes, and art galleries, convenience & proximity to Manhattan make it an attractive location to live or stay while in New York. In addition, Greenpoint is home to many film stages and production offices making it the new Hollywood of the East Coast. Beautiful green spaces embody the name itself at the charming Monsignor Mcglorick Park and the vibrant Mccarren Park. Whether as a home base after working or exploring the city or a fantastic destination in and of itself, Greenpoint has it all.

What time is check-in?
Check-in is any time after 3pm on the night of your check-in date. Kindly reach out to the hotel for arrivals after midnight. Early check-ins must be requested & are subject to an early check-in fee.

What time is check-out?
Check-out is any time before 11am on the morning of your check-out date. Late check-out is subject to availability & at the discretion of the hotel management.  Please note a late check-out fee will be applied.

What is needed to check-in?
Upon check-in, we require a valid photo ID or passport & a credit card, as we do not accept cash. Kindly inform your financial institution prior to your travels. We accept Visa, MasterCard, American Express, Discover, Diners.

What is the incidental policy?

As is customary in hotels, our front desk team will request a credit card at check-in in order to establish a line of credit with the resort. This will allow you to charge any incidentals such as laundry services, mini-bar any other charges to your account. We authorize $150 per room.

When using a debit card at check-in, kindly note that a pre-authorization is taken on your debit card, which will show up on your account as a pending “charge”.  If you do not intend to settle your final bill with this debit card, you should use a different card at the check-in process. Otherwise, the pre-authorization hold will remain a “charge” on your debit card and it may take up to 30 days before this ”charge” is being released by your bank. The exact procedure is different from bank to bank and the hotel has no influence over your bank’s procedures even if you use a different card at check-out.

How can I proceed if I am expecting to arrive after midnight?
Our friendly guest service agents are on shift, 24 hours, 7 days per week & can check you in at any time after 3pm on or after your check-in date. 

What is your cancelation policy?
Upon booking, we require a 20% deposit to secure the reservation. This deposit is refundable up until two weeks prior to check-in, with the remaining balance due upon check-in. Should the reservation be canceled within our cancelation window, the deposit will be refunded. If not, the deposit is forfeited. Kindly note that this does not apply to non-refundable reservations or packages, as non-refundable reservations are charged in full upon booking.

Is there an on-site restaurant?
Yes! We are pleased to announce that our restaurant BarGlory is open daily for dinner and brunch on the weekends! Breakfast & lunch soon to come!

Do you allow pets?
We are required by law to accept service animals. We do not accept non-service animals. There is a $400 clean up fee for guests who violate this policy.

Do you offer smoking rooms?
Franklin Guesthouse is a 100% non-smoking property.

Do you offer parking?
Unfortunately there is not a parking lot associated with the property, however, Franklin Guesthouse is located in a residential neighborhood, in which, there is free street parking. We do advise all guests to be cautious of the alternate street parking rules that are in effect on Franklin Street (& neighboring streets) on most weekday mornings. Should you arrive around check-in time, it is typically quite easy to park near the hotel. On weekends parking rules are suspended. Upon arrival, our bellmen will be happy to assist guests in locating a convenient spot.

Does the hotel have a shuttle?
Yes, Franklin Guesthouse offers our guests a luxury, local car service. This courtesy service can transport, as well as, pick guests up from venues (restaurants, metro stations, ferry terminals etc.) up to one mile away. This service is offered on a first come, first serve basis, daily from 7am-10:30pm.

Does your shuttle go to the airport?
Our luxury car is a local service, however, our friendly Guest Service Agents are always delighted to assist you in reserving a private car to &/or from the airport of your choice, at an additional fee.

Is there luggage storage?
Yes! Upon check-out, our bellmen are happy to store your luggage. Feel free to explore Brooklyn throughout the day & your luggage will be secure & ready to pick up upon your return.